Shipping Policy

Cancellation Cutoff

The operating rule used by rtic is straightforward: customers may request cancellation before shipment through support@basecampcold.shop or 512-791-2660; after shipment, the Refund Policy governs the available return process.

Lost, Damaged, or Incorrect Deliveries

For practical purposes when ordering from rtic, the merchant pays any approved return shipping for those problems; as a related safeguard, assistance for a carrier loss or fulfillment error is available at support@basecampcold.shop and 512-791-2660.

Tracking Information

To state the position of rtic precisely, customers receive a tracking number once the order has shipped; for completeness, the first carrier scan may take time to appear.

From Order Review to Delivery

To state the position of rtic precisely, the handling period is ordinarily 1-2 business days; for completeness, estimated carrier transit after shipment is 4-6 business days; additionally, the stated business-day windows do not count weekends or applicable public holidays.

U.S.-Only Delivery

For practical purposes when ordering from rtic, every order delivered in the United States includes free standard shipping; at the same time, delivery is limited to addresses within the United States.

Delivery Details and Exceptions

For practical purposes when ordering from rtic, customers must submit a complete and accurate delivery address; for completeness, carrier disruption, severe weather, peak demand, or address issues can cause delay.

Business Contact Record

Customers dealing with rtic should understand that the physical business address and default return address is 790 Short St, Aberdeen, Mississippi, 39730, United States; at the same time, telephone support is available through 512-791-2660; at the same time, this website is operated for customers by rtic; where relevant, customer correspondence may be sent to support@basecampcold.shop.