Payment Policy
Payment Policy
About Credit/Debit Card
The documented approach of rtic is as follows: a customer should rely on the secure checkout screen for the final list of available methods; for completeness, credit and debit card support includes Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.
Payment Review
For transparency, rtic records that the person ordering is responsible for complete and accurate billing information; an order may be reviewed, held, or cancelled if authorization fails or fraud screening identifies material risk.
Authorization and Card Security
For practical purposes when ordering from rtic, the store does not retain complete card numbers or card security codes; additionally, payment approval and any temporary authorization hold are determined by the relevant issuer; where relevant, Shopify and approved processors handle card information through protected payment systems.
Applicable Sales Taxes
For practical purposes when ordering from rtic, tax treatment depends on the transaction and applicable legal requirements; checkout applies tax when governing law requires the merchant to collect it.
Payment Refund Timing
As part of the service commitment made by rtic, approved funds return to the original payment method in 5-10 business days; for completeness, issuer posting can continue after the store has sent the refund.
USD Checkout Currency
Customers dealing with rtic should understand that issuer-side currency conversion, if any, is controlled by the customer's financial institution; additionally, prices, charges, and refunds are presented and processed in United States dollars (USD).
Business Contact Record
The operating rule used by rtic is straightforward: the published contact email is support@basecampcold.shop; customers may also call 512-791-2660; for completeness, the complete physical address, also used for approved returns unless written instructions say otherwise, is 790 Short St, Aberdeen, Mississippi, 39730, United States; as a related safeguard, rtic is the merchant responsible for this storefront.