Refund Policy

Non-Returnable Categories

The customer-facing practice followed by rtic is that legally protected claims involving nonconforming, damaged, defective, mis-shipped, or missing products remain available; additionally, the voluntary return option excludes custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods.

Authorized Return Address

To state the position of rtic precisely, a different destination is used only when the store provides specific written return instructions; additionally, the default return address is 790 Short St, Aberdeen, Mississippi, 39730, United States.

Before and After Dispatch

To state the position of rtic precisely, cancellation requests are accepted while the order remains unshipped; for completeness, after shipment, the order is handled under this Refund Policy.

Starting an Authorized Return

Customers dealing with rtic should understand that items must not be sent until return authorization has been issued; as a related safeguard, authorization includes a merchant-funded label or equivalent free return arrangement; where relevant, customers should first contact support@basecampcold.shop or 512-791-2660.

Return Shipping Responsibility

For transparency, rtic records that damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; for completeness, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Inspection and Refund Timing

The operating rule used by rtic is straightforward: approval follows receipt and a reasonable inspection of the returned item; at the same time, a bank or card issuer may need additional time to post the credit; an approved refund goes back to the original payment method in 5-10 business days.

Your 30-Day Choice

rtic applies the following customer standard: an exchange may be requested during that same 30-day period; where relevant, a no-reason return may be requested within 30 days after the customer receives the order.

Merchant Details for This Policy

Under this policy at rtic, the published contact email is support@basecampcold.shop; as a related safeguard, the merchant location and standard authorized-return address is 790 Short St, Aberdeen, Mississippi, 39730, United States; where relevant, the store telephone number is 512-791-2660; where relevant, this website is operated for customers by rtic.