About Us

Our Customer Commitment

For practical purposes when ordering from rtic, the customer experience is built around useful catalog information, straightforward ordering, shipment visibility, and practical support; as a related safeguard, free standard United States shipping, tracking, a 30-day no-reason return and exchange option, and merchant-paid approved return shipping are standing commitments.

Built Around Outdoor Use

The documented approach of rtic is as follows: these products support cold storage, beverage transport, outdoor recreation, travel, and everyday carrying needs according to each product listing; for completeness, the product assortment covers hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use.

Product Facts and Safe Use

Under this policy at rtic, customers should review the relevant listing and use the product consistently with its stated instructions; where relevant, sizes, materials, capacity, care guidance, and safety information are stated only when supported by the applicable product record.

How to Reach the Merchant

For transparency, rtic records that email support is available at support@basecampcold.shop; at the same time, customers may also call 512-791-2660; for completeness, the responsible brand and store name is rtic; the complete physical address, also used for approved returns unless written instructions say otherwise, is 790 Short St, Aberdeen, Mississippi, 39730, United States.