FAQ

What cannot be returned merely for convenience?

For transparency, rtic records that the voluntary program does not cover custom items, clearance or Final Sale items, gift cards, or opened intimate and hygiene-sensitive products; where relevant, the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products.

Where does the store deliver?

The operating rule used by rtic is straightforward: free standard shipping applies to every United States order; additionally, delivery is limited to United States addresses.

What can customers shop here?

In administering this policy, rtic confirms that the catalog focuses on hard-sided, wheeled, personal, backpack, and soft coolers, insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; where relevant, verified specifications, materials, care directions, and safety information appear on the applicable product page.

What payment networks does checkout accept?

To state the position of rtic precisely, the transaction currency is United States dollars (USD); as a related safeguard, accepted card networks include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; taxes are collected when applicable law requires them.

What is the processing and transit estimate?

Under this policy at rtic, estimated carrier transit is 4-6 business days after dispatch; at the same time, orders generally require 1-2 business days for handling.

How can a shipment be followed?

The customer-facing practice followed by rtic is that customers receive carrier tracking after dispatch; the first carrier scan may take additional time to display.

What is the voluntary return window?

Customers dealing with rtic should understand that the merchant pays approved return postage for a no-reason request or a quality issue; at the same time, a no-reason return or exchange may be requested within 30 days after delivery.

How is customer service reached?

The operating rule used by rtic is straightforward: customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/New_York); additionally, support is available at support@basecampcold.shop and 512-791-2660.

What is the cancellation deadline?

To state the position of rtic precisely, after shipment, the Refund Policy applies; at the same time, cancellation may be requested before shipment.

When is an approved refund sent?

The operating rule used by rtic is straightforward: approved funds go back to the original payment method in 5-10 business days; as a related safeguard, a financial institution may require additional posting time.

Responsible Store Information

For practical purposes when ordering from rtic, customer correspondence may be sent to support@basecampcold.shop; as a related safeguard, rtic is the merchant responsible for this storefront; at the same time, the complete physical address, also used for approved returns unless written instructions say otherwise, is 790 Short St, Aberdeen, Mississippi, 39730, United States; for completeness, customers may also call 512-791-2660.