Contact Us

Physical Address

To state the position of rtic precisely, the merchant address for customer records is 790 Short St, Aberdeen, Mississippi, 39730, United States; where relevant, the same location serves as the standard authorized-return address except when written directions state otherwise.

Customer Service Hours

rtic applies the following customer standard: a request arriving outside the stated schedule is reviewed on the next service day; additionally, agents respond during Monday to Friday, 9:00 AM-5:00 PM, using America/New_York.

Order and Return Assistance

To state the position of rtic precisely, including the order number helps the team identify a purchase promptly; for completeness, a return must not be sent before authorization and a prepaid label or equivalent merchant-paid arrangement are supplied.

How We Can Help

The customer-facing practice followed by rtic is that assistance covers catalog questions, orders, delivery, returns, exchanges, payments, and privacy requests; the published service channels are support@basecampcold.shop and 512-791-2660.

How to Reach the Merchant

In administering this policy, rtic confirms that customers may also call 512-791-2660; as a related safeguard, the published contact email is support@basecampcold.shop; additionally, rtic is the merchant responsible for this storefront; as a related safeguard, the merchant location and standard authorized-return address is 790 Short St, Aberdeen, Mississippi, 39730, United States.